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Francisco Sosa García

Digital
Trans-
formation.

20+ years leading process automation, RPA and innovation in banking, manufacturing and technology sectors.

20+
Years of experience
3
Industry sectors
60%
Incident reduction
Francisco Sosa García
"Continuous learning is the only sustainable competitive advantage."

I am a committed professional who finds in hard work and teamwork the path to achieving the greatest objectives. My life philosophy is based on continuous learning and value creation, supported by solid discipline, dedication, and the application of innovative technologies.

With more than 20 years of experience in banking, manufacturing, and technology sectors, I have specialized in RPA, innovation, and digital transformation. My initiatives have generated significant improvements in efficiency and profitability, maximizing benefits and reducing costs.

Digital Transformation Process Modeling Business Intelligence Data Warehouse Reengineering RPA Project Management Strategic Planning
Areas of impact

What I master

01
RPA & Automation
Design, deployment and management of Centers of Excellence in robotic process automation and artificial intelligence.
02
Data Warehouse & BI
Corporate DWH construction, Data Governance, ETL, data modeling and Business Intelligence infrastructure.
03
Process Reengineering
Process analysis and optimization, mathematical modeling and simulation focused on operational risk reduction.
04
Technology Project Mgmt.
Leadership of multidisciplinary teams in technological transformation projects in complex environments.
05
Artificial Intelligence
Application of ML, NLP and computer vision in transcription, chatbot and pattern recognition projects.
06
Cloud Architecture
RPA infrastructure design in Cloud environments (AWS) for consulting companies and the financial sector.
07
Six Sigma & Metrics
Implementation of operational metrics areas, risk models and simulation for strategic decision-making.
08
Renewable Energy
Development of technologies for solar thermal, wind and photovoltaic energy with process and systems engineering.
Professional history

Proven track record

Jul 2022 – Jul 2024
Banco Azteca · Grupo Salinas
Sr. Manager · CoE RPA AI, Ops Innovation & Process Improvement
Management of the Center of Excellence in robotic automation, artificial intelligence and process innovation for Grupo Salinas. Responsible for the strategy, implementation and governance of RPA and AI initiatives at the corporate level.
Jul 2020 – Dec 2021
Teleperformance
Senior Manager · Technology, Automation & Process Improvement
Global company with presence in 170 countries specializing in contact centers. Collaboration on Chatbot, robotic process automation and AI projects, including audio-to-text transcription for the digital transformation of contact centers.
Jul 2019 – Jul 2020
PROBOT
Process Robotics Consultant
Responsible for the design and deployment of the RPA architecture and infrastructure in a Cloud (AWS) environment. PROBOT provides consulting, analysis, design and deployment services of autobots for process automation.
Mar 2019 – Jul 2019
Grupo BIMBO
Consultant Architect · CoE RPA
Support for Process Robotics projects for business automation and efficiency in the RPA Center of Excellence, with focus on architecture, iBPM and AI in business processes.
Sep 2016 – Dec 2018
Santander
Deputy Director · Golden Sources Market Risk
Governance and management of "Golden Sources" applications for Market Risk GBM, generating P&L information and Financial Metrics calculations. Achieved a 60% reduction in operational incidents and implemented a management model that accelerated incident response time.
Sep 2015 – Sep 2016
Santander
Consultant · Risk Information / Data Warehouse
Information analysis for the construction and provisioning of the DWH for Credit Risks and Corporate Operational Data Store component, in compliance with the Risk Data Aggregation & Risk Report Framework model.
Sep 2013 – Sep 2014
ScotiaBank
Deputy Director · Information Management Architect (BI)
Responsible for the construction of the Corporate DWH, implementation of BI & Data Governance technology, coordination of ETL work, Data Modeling and infrastructure operation and related applications.
Jun 2013 – Sep 2013
ScotiaBank
Deputy Director · Reengineering, Metrics, Models & Simulation
Process analysis and optimization, mathematical modeling and simulation. Implementation of the operational metrics area.
Jan 2012 – Jun 2013
Energía Libre S. de R.L.
Deputy Director · Development Projects
Development of renewable energy technologies: solar thermal, wind and photovoltaic for domestic consumption. Process and systems engineering.
Jan 2009 – Mar 2011
HSBC México
Subdirector · Corporate Data Warehouse
Reengineering of the corporate Data Warehouse (DWH), incorporating instruments into processes, Business Intelligence services and strategic data analysis. Reformation of infrastructure phases and application architecture for Data Marts and BI for Mexico and Latin America. Implementation of Data Governance for HBMX.
May 2006 – Jan 2009
HSBC México
Subdirector · Business Transformation Unit PFS
Six Sigma process reengineering. Implementation of reengineering projects (Six Sigma), DWH, and critical systems for strategic business areas including Personal Banking (PFS), Credit Cards, and ATMs. Applied analytical models, process simulation and resource optimization. Demand forecasting for monetary logistics and reorder points.
Mar 2001 – May 2006
HSBC México
Process Re-Engineering · Branch Efficiency & Operations
Vital team leader for the Process Re-Engineering division for HSBC Mexico and Latin America. Subject matter expert in Process Improvement methodologies. Led the Branch efficiency project, reviewing how to streamline banking operations within the Branch network for the Mexican Personal Financial Services division, presenting a clear picture to Senior Executives to reduce operational expenses and improve overall customer experience.
Jan 1999 – Sep 2001
Mexico City’s International Airport (AICM)
PM IT Sub-Manager
AICM is the main Metro airport in Latin America, with over 26 Million passengers every year, it supports about 890 landing and take-off operations on a daily basis. I lead the planning and instrumentation tasks of the Systems infrastructure and architecture. Support to the airport business and operational critical applications (radar and systems of the ground operations tower and the assignment of airplanes to platforms). I designed and instrumented the data telecommunications infrastructure. (PBX, BackBone de FO, microwave links, SmartSwitches, etc.) and reengineering.
Jan 1991 – Dec 1998
Banco Nacional de México, S.A. (BANAMEX)
Senior Systems Engineer
Banamex is one of the leading financial institutions in Mexico, with a legacy of over 140 years. As a key subsidiary of Citigroup—one of the world's largest financial services companies with approximately 200 million customer accounts and a presence in nearly 160 countries and jurisdictions—it represents a pillar of the Mexican banking sector.

Within the Information and Banking Technology Lab (ITB), I specialized in the analysis and standardization of emerging technologies. My core contributions and expertise included:

• Network Infrastructure: Management of local department networks and systems connectivity.
• Application Development: End-to-end development and technical support for management applications within the Systems Department.
• Multimedia Innovation: Design and implementation of the Corporate Multimedia Lab, focusing on next-generation ATMs and e-learning platforms.
Academic background

Solid foundation, broad vision

2019 – 2021
Master's in Business Intelligence & Analytics
UNITEC
2014 – 2018
Engineering in Renewable Energy
UNADM
1987 – 1991
Applied Mathematics & Computing
Universidad Nacional Autónoma de México · UNAM

Continuous learning

Continuous training is not simply a personal growth tool, but a strategic investment that strengthens competitiveness. My diplomas and certifications not only represent an individual achievement, but also add differential value that benefits your organization at all levels.

"He who stops learning, starts to die."
View All Diplomas →
What my colleagues say

Real recommendations

Francisco es un profesional a quien recomiendo ampliamente, por sus excepcionales habilidades analíticas, visión estratégica y liderazgo. El talento que posee para crear complejos modelos matemáticos se complementa con una excelente visión comercial, que lo hacen ser el tipo de persona con las que además de trabajar de manera por demás eficiente, se logra un intercambio valioso de ideas y un aprendizaje que es posible obtener de muy pocas personas. La oportunidad de colaborar con él fué ampliamente satisfactoria, por su capacidad, proactividad, enfoque en la obtención de los resultados esperados en cada una de las iniciativas a su cargo y por la dedicación que siempre tiene para hacer que las personas que integran sus equipos se desarrollen de manera integral: logro de metas profesionales y personales.

Israel Rodríguez Romero
Transformation | Innovation | Digital | Mobile | CI/CD | PMO | Senior Advisor
LinkedIn →

I wholeheartedly recommend Francisco as a remarkable guide in navigating interpersonal interactions and mastering the intricacies of both Robotic Process Automation (RPA) and Machine Learning (ML). His profound expertise in these domains not only enables him to grasp the potential of projects but also to envision them from a holistic perspective. Francisco possesses a unique ability to discern opportunities that others might overlook, coupled with a comprehensive understanding of project dynamics. His insights into the convergence of RPA and ML are invaluable, making him an indispensable asset to any team or project. Throughout my interactions with Francisco, I have been continually impressed by his dedication, astuteness, and capacity to foster positive relationships. He exhibits a rare blend of technical prowess and interpersonal finesse, making him an exemplary mentor and collaborator. Without reservation, I endorse Francisco for any endeavor where innovation, strategic thinking, and effective communication are paramount. Everyone fortunate enough to have Francisco on their team will undoubtedly be enriched by his contributions.

Leonardo Delgado Toral
Ph.D Artificial Intelligence · Instituto Nacional de Astrofísica, Óptica y Electrónica (INAOE)
LinkedIn →

Francisco's background on re-engineering discipline provided him with a business insight not so common among IT professionals, while showing respect for the more technical oriented people. His pragmatic approach rounded his professional profile.

Javier Castanon
IT Transformation · Senior Manager · Chief Architect
LinkedIn →

Francisco fue un excelente lider; ha sido una fuente de inspiración tanto profesional como personalmente, es una persona comprometida y te motiva a seguir formándote y crecer, no sólo instruyéndote profesionalmente, sino siempre buscando el trabajo y apoyo en equipo. Francisco es una persona muy dedicada e inteligente, que siempre se ha estado en constante desarrollo y formación.

Monserrat López Blanquet
MBA · Actuary · Financial Risk Management Professional · Leader in Data Analytics and Compliance for Global Institutions
LinkedIn →

Francisco Sosa's skills and attitude are very rare to find these days. He can go from managing and implementing a complex project to designing a mathematical model to describe a process. He bases his decisions in facts and well-structured hypothesis. He can additionally propose robust solutions to any given problem. He is a mix of creativity, deep ethical values and expertise in statistical and mathematical tools. Personally it has been a pleasure to work with such a talented professional. His vision and vigour will most certainly guarantee his professional and personal success. I recommend Francisco not only as a great professional but also as a great person to work with and learn from.

Duncan Scott Valverde Arana
Director, Industrialización e Inteligencia · BBVA Bancomer
LinkedIn →

Francisco is a professional sound mathematic and analytic skills. I see Francisco adding a lot of value in a role in which he can apply these skills to produce sound risk or simulation models. Francisco has a clear set of values that applies every day at work and that are becoming scarce in today´s work environment. He will always speak his mind and will be against nonsense or unfairness.

Gerardo Vigueras
COO | Banking | Financial Services | Fintech | MBA
LinkedIn →

Francisco's technical expertise in six sigma and datawarehouse were outstanding. Always with a can do attitude, and willing to do the right thing. I highly recommend Francisco.

Luz Grande Vega, MBA, BB
C-suite: Financial Industry Transformation, Operations & Innovation
LinkedIn →

Francisco es una persona con conocimientos sólidos en su área de automatización, además con una experiencia extraordinaria en los campos de tecnologías emergentes, IT, y de ingeniería de datos. En la colaboración que he tenido con él en diferentes proyectos siempre destaca por la comprensión de punta a punta en las soluciones y tiene una gran capacidad para discernir probables obstáculos en el desarrollo del proyecto. Es una persona que siempre esta buscando las nuevas tendencias tecnológica lo cual lo hace una persona invaluable ya que siempre aportara un nuevo enfoque. Además de ser una persona pro activa es comprometida en su trabajo. Por otro lado es una persona con una gran calidez humana, siempre atento a escuchar y respetando el punto de vista de todos, sin duda un gran aliado para cualquier desafío profesional.

Francisco Mendez
Artificial Intelligence, ML Architect Solution · CoE RPA IA · Banco Azteca
LinkedIn →

I know Paco for many years. He was a vital team leader for the Process Re-Engineering division for HSBC Mexico and Latin America. Paco is a Subject matter expert in Process Improvement methodologies that our Business partners relied upon on a consistent basis. One of the many key projects that Paco was involved with during my time was the Branch efficiency project where his team was reviewing how we can streamline banking operations within the Branch network for our Mexican Personal Financial Services division. As a result of his vision, he was able to present a clear picture to Senior Executives to reduce operational expenses to the bottom line and improve overall customer experience. I wish Paco continued success and I know that he will be of great value wherever he decides to pursue his talents.

Luis Dorantes
Vice President EPMO · Global Business Transformation Leader with 20+ years of Program/Change Management experience
LinkedIn →
Languages

Global communication

Spanish
Native
English
Advanced
French
Intermediate
Italian
Intermediate

Let's talk today.